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| Help | Report Problems | Training | FAQs | Policies | User Guide |
| Welcome to ePublication Watch | |
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The ePUBLICATION WATCH SYSTEM or ePUBWATCH SYSTEM is an easy-to-use, web-based Postal Service application. The ePUBWATCH program allows registered publishers to record subscriber complaints in a single database, and for repeated delivery problems, provides publishers a method to request a PUBLICATION WATCH electronically to a participating ZIP Code, as an ePUBWATCH, rather than submitting a hardcopy PUBLICATION WATCH, PS Form 3721. This provides the Periodicals industry with timely feedback from USPS delivery units on subscriber complaints, and provides a centralized source of information to assist the Postal Service, working with the publishers, to pinpoint systemic delivery problems and improve service through the system's Complaint Resolution Worksheet function. The ePUBWATCH SYSTEM is a valuable tool for Periodicals mailers and the Postal Service in our mutual efforts to improve service and customer satisfaction. |
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| Important Information | Application Access | |
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New User?
Forgotten Password? Participating ZIP Codes? For improved viewing, set your monitor resolution to at least 800 x 600. Internet Explorer is the supported browser for this application and you must have Cookies and Javascript enabled in order to use this site. |
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| Restricted Information |
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WARNING! FOR OFFICIAL USE ONLY This is a U.S. Government computer system and is intended for official and other authorized use only. Unauthorized access or use of this system may subject violators to administrative action, civil, and/or criminal prosecution under the United States Criminal Code (Title 18 U.S C. ยง 1030). All information on this computer system may be monitored, intercepted, recorded, read, copied, or captured and disclosed by and to authorized personnel for official purposes, including criminal prosecution. Any authorized or unauthorized use of this computer system signifies consent to and compliance with postal service policies and these terms. |
| Help |
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If you need assistance please refer to the ePUBWATCH User's Guide or Help links. If you have any further questions or problems concerning this application, please contact the National Customer Support Center (NCSC) at 1-877-640-0724 or email: npubw.ncsc@usps.gov. |
| Brought to you in Partnership by Delivery and Retail Operations and Information Technology |